SHIPPING
Q - My fixture costs $27.00. Is there any shipping Charges.

A - We try to include the shipping charges whereever we can. On small orders (Under $150) we may have to charge a handling charge, as there is not enough profit in the items to absorb the shipping fees in the price. We are able to absorb these charges on larger orders.

SHIPPING
Q - What is the cost of shipping?

A - All items will state on their detail page what their shipping charges are. Most items include FREE SHIPPING. Orders under $50.00 or shipped to areas outside the Lower 48 States may have additional charges added. Also items that have to ship via TRUCK and are shipped to residential addresses may incur increased shipping charges. Please email us for more information in these instances. You will be notified by email for your approval in any additional charges will be added.

SHIPPING
Q - The item says "Ships in 3-4 Business Days." When will I receive my order?

A - Most orders are shipped directly from the manufactures. The time listed is the typical time it will take for that order to be processed and then shipped by that company. (Due to changes in order volume this time may increase or decrease.) Delivery will typically range from 1-6 Additional business days, depending on your location and the location from where it was shipped. Items that must be routed through us will typically arrive within approx 10-14 days from the date of order.

SHIPPING
Q - Can you ship (DROP SHIP) the order straight to me from the manufacture?

A - Most companies allow us to drop ship directly to you. However some companies have policies prohibiting this. These orders will have to be routed through our facilities on their way to you. (In some cases a DROP SHIP fee will apply)

SHIPPING
Q - Do you accept International Orders?

A - Due to problems in the past, we are no longer acceptin International Orders.

SHIPPING
Q - Do you have overnight and/or 2nd Day Shipping Available?

A - Yes we do. Call us before you place your order with model numbers for shipping/availability quotes. (Remember fans and large fixtures are very expensive to ship overnight/2nd Day Air.)

SHIPPING
Q - How do you ship?

A - Most items are shipped either by UPS or FED EX. Extra Large Items are required to ship via truck.

OPERATIONS
Q - What are you hours?

A - The website is open 24 hours a day 7 days a week 365 days a year. Phone hours are Monday - Friday 9:00am - 5:00pm California Pacific Time. Please leave us a message if you call after phone hours. The office will be closed for all major holidays and occasionally through the year for staff meetings/retreats.

OPERATIONS
Q - I called during phone hours. Why did I get an answering machine?

A - Due to heavy call volume, we may not be able to answer your call before the machine picks up. Please leave a message including your name, phone number, order number (if applicable) and we will return your call as soon as possible. On heavy call volume days, this may take 24 hours.

OPERATIONS
Q - Do you have a store we can come to?

A - Yes, but its operated completely seperate from the internet site. They have different pricing & policies. Please direct all phone calls regarding orders placed on the website to 559-432-7821 as the physical store cannot answer any questions regarding internet orders. (Our internet store operates from of a seperate building located down the street from our brick & mortar store.)

ORDERS
Q - How can I check on my order?

A - Log into your account. By using your email address and the password emailed to you when you placed your order, you can check the status of your order. Please allow us 3 business days to process and update your account information from the date of order. We focus on making sure your order is processed first and foremost. Then we update the info into your account as time allows.

ORDERS
Q - I logged into my account, but there is no tracking information available.

A - Due to large order volume. Please allow us 3 business days to process and update your account information from the date of order. We focus on making sure your order is processed first and foremost. Then we update the information into your account as time allows.

ORDERS
Q - Do you really need my email address?

A - Yes we do. Most items ship directly from the manufacture. Since we are a computer based company via email is the only way you will receive a receipt for your order. If you don't receive a copy of this email, usually its in your spam folder, you can log into your account, and then print a copy from your computer. In addition, some vendors will email you the tracking information when an item is shipped. Your email will never be sold or used for anything outside of business for lights2you.com.

RETURNS
Q - How do I return my order?

A - Please see our POLICIES section regarding Product Returns. Please give us up to 5 Business Days for process return requests. NO RETURNS WILL BE ACCEPTED THAT DO NOT REQUEST A RGA NUMBER BEFORE BEING SENT BACK. They will be returned to you at your expense MAKE SURE YOU CONTACT US FIRST BEFORE SHIPPING ANYTHING BACK TO US.

ORDERS
Q - Do I have to pay sales tax?

A - Only orders that are shipped to the state of California are required to pay sales tax.

ORDERS
Q - Do you give special price quotes?

A - Most companies have minimum pricing structures set in place to protect the brick and mortar stores so you will have a place where you can go to view items in person. Please email us your list, including your phone number and we'll look it over and call you back to discuss what can be done.

ORDERS
Q - Do you price match?

A - Most companies have minimum pricing structures set in place to protect the brick and mortar stores so you will have a place where you can go to view items in person. Please email or call us and we'll discuss what can be done. There currently are several internet companies out there that aren't authorized distributors for that company. They buy their product 3rd party and sometimes resell it at below the manufactures stated policy. Keep in mind that if you have a problem with this product that the manufactures will not honor their warranties for products not bought from an authorized dealer. We are authorized dealers for every product we sell from over 125 different manufactures.

ORDERS
Q - I don't see what I'm looking for, Can you get it?

A - Yes we can. We can get products from over 125 different manufactures, with almost 1,000,000 different products at our disposal. There is no way we can ever get everything online. So please call or email us and we'll be happy to look into it for you.

ORDERS
Q - Will you ship to a differnt address for me?

A - In the USA we will ship to addresses that are different than the billing address. Providing that the billing information you give matches the billing information on the card. So be sure to enter the correct billing address. Then you can enter an alternate ship to address.

SHIPPING
Q - I just received an email from UPS/FED EX or you with a tracking number. But when I try to track the package, it says that the number doesn't exist or has been entered in the system yet.

A - Please allow up to 24 hours for them to get the package information into their system. Try checking back the next day before contacting us about a bad number.