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DO NOT REFUSE ANY DAMAGED SHIPMENTS. Most of the time, a glass was all that was damaged in shipping. This is an item we can easily get a replacement for if notified within 7 days of delivery. If you do not notify us of broken glass within 7 days of delivery, you may be charged any or all of the following: the cost of the replacement glass, the cost to ship the replacement glass, and/or a $15.00 processing fee for the replacent glass. ITEMS REFUSED AT DELIVERY ARE SUBJECT TO A 50% RESTOCK FEE PLUS THE COSTS INCURRED TO SHIP THE ITEMS BOTH TO AND BACK FROM THE RECEPIENT. DO NOT REFUSE SHIPMENTS!
If you receive an item that is damaged in any way, notify both us and the carrier within 72 hours of delivery. Failure to do this WILL void your claim with the shipper. Please make sure to keep all packing material for inspection. We will make the replacement process as quick and easy as possible. It is at our discretion to either ship a replacement part, or ship a new fixture. We are not responsible for any costs of installation nor any costs due to a delay of the project resulting from damaged, delayed, and/or mis-shipped items. If the shipping error is ours we will cover normal shipping costs to correct the problem. DAMAGE NOT REPORTED WITHIN 72 HOURS OF DELIVERY WILL NOT BE HONORED. For items shipped by Truck, please see the special TRUCK FREIGHT section under SHIPPING AND HANDLING.
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